||As soon as the branch is informed about the death of a member, on the same day it should be marked in the MIS by BM.
||In case the death has occurred in the location/place where the client stays; BM will try to go and verify the same day, and also BM will intimate to HO through mail with a CC to AM, Ops & Insurance Dept.
||If BM is facing any problem while marking death of member in MIS, he/she should log an issue in Issue Tracker on MIS. BM can escalate the issue if the same is not resolve within 24 hrs.
||No further instalments shall be collected from the beneficiaries after the death of beneficiary/spouse on receiving the information & same must be recorded in MIS.
||It is mandatory to verify all the death happens by Area Managers. The verification report should be share with Operations/Insurance Dept.
||Once BM collects the Death Certificate from nominee, he should complete the claim formalities and dispatch the same to HO.
||BM will keep a copy of the death claim documents and claim settlement payment voucher in their files.
||All claims documents will be dispatched to respective insurance companies on last working day of every week on receipt of complete documentation at HO and incomplete documents should be returned back to the branch on the same day on rejection of such documents. An e-mail to this effect will also need to go to the Branch Manager with a copy to respective AM & BC.
||On acceptance/settlement of the claim from insurance company, a claim settlement e-mail will be send to the concerned BM/ABM with a copy to AM & BC.